Our Refund, Exchange, and Shipping Policies

SHIPPING POLICY

All orders placed before 2PM EST will processed the same day and will be shipped out within 24 hours of payment receipt, Monday to Friday. Orders placed on Saturday and Sunday will be processed on the following Monday, except for holidays. Orders placed on a holiday will ship out the next business day.

SHIPPING TIMEFRAMES

All items will be shipped via USPS Priority Mail or USPS Priority Mail Express. The standard shipping method will be USPS Priority Mail and the estimated transit time after your product is sent out is 1 to 3 business days in the United States (excluding Hawaii and Alaska).

INTERNATIONAL CUSTOMERS

Unless specified otherwise, all vaporizers sold on PureVaporizers.com are 110v. Customers assume all responsibility for any defects which may occur from using converters or adapters.

MISSING / BROKEN ITEMS

All missing and broken items must be reported within 72 hours of delivery. All glass products, components, and accessories are not covered under warranty unless the product arrived broken. Please contact us at support@purevaporizers.com and we’ll take care of the issue immediately.

SOLD OUT ITEMS

We try very hard to have sufficient stock of all the products we offer and have that stock status accurately displayed on our website. But we do run out from time to time. In these situations, you’ll be notified by our staff immediately and presented with an ETA or other product options.

DEFECTIVE PRODUCTS

Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).

Before you ship product(s) back, make sure to call us at 586-806-6693 to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.

Note: With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.